ASSUMPTION OF RISK AND WAIVER OF

Cancellation Policy

1. Puppy Group Classes: The *$105.00 payment (cash, check, or Pay Pal Online), complete application packet, and all vaccine records must be received no later than 48 hours prior to your first class date and starting time to reserve your space! Once 48 hours prior to the first class has passed there are no refunds for classes and classes are not transferable. As our classes are kept small to allow for personalized attention, students are purchasing a specific class space, date, and time whether puppy &/or owner is or is not present. *Please note as of mid-February we have temporarily decreased our prices to $95.00 and are calling it our "Recession Rollback Special".

2. Specialty Group Classes: The class fee/total payment (cash or check), complete application packet, and all vaccine records must be received no later than 48 hours prior to your first class date and starting time to reserve your space! Once 48 hours prior to the first class has passed there are no refunds for classes and classes are not transferable. As our classes are kept small to allow for personalized attention, students are purchasing a specific class space, date, and time whether puppy &/or owner is or is not present.

3. Private Lessons: Private, Semi-Private, and Group Private Lessons are by appointment therefore cancellations or reschedules must be received no later than 24 hours prior to the Lesson. Notification received after 24 hours may result in the forfeit of the full lesson price or if payment has not yet been received then a bill to pay the amount of original appointment booked will be mailed to client to pay in full upon receipt.

4. Pee Wee Play/Small Dog Play Group: Cancellations must be made a minimum of 48 hours prior to the play group. Clients canceling after the required 48 hours may be assessed the $5.00 for the missed session when they next attend or a bill mailed to be paid in full upon receipt.

5. We welcome and encourage you to call and speak with us, as well as make an appointment to drop in and watch a class in session &/or attend one of our "Free" Seminars on Positive Solutions to Problem Puppy Behavior. Please call or e-mail to find what days and times our group classes are running so you may stop by and observe the trainer and students in action.

6. Sick or Hurt Puppies: If during the 6 week Training Program your puppy (who is currently signed up for and currently attending a puppy class) becomes ill or hurt and your Veterinarian says puppy cannot come to class either for the health of the other puppies in class &/or your puppy's health; we will pull your puppy from the class you have signed up at that time. Once your Veterinarian gives us confirmation of your puppy's good health and that they may return to class (we contact your Vet. to confirm health status), we will place you and your puppy into the next new class opening that is available, so you may continue your puppy's training. Please make us aware of any concerns as soon as possible. This is the only circumstance in which a puppy's owner is allowed to transfer their payment to a new class space within The Right Steps Group Training Program. Please note: Spays or Neuters do not qualify as sick or hurt puppies and the transfer option is not available; please keep in mind it is the responsibility of the puppy's owner to schedule them accordingly (puppies who are spayed or neutered are unable to attend class within the first 14 days from Surgery minimum, if no complications).

7. Ethic Statement: For students or potential students whose dogs have behavior issues which would be better addressed by a "Dog Behaviorist" or "Dog Trainer who Specializes in the specific issue of concern" referrals will be provided to those specializing in positive methods for these areas of expertise.

Home Puppy Group Classes